Q. Is there a limit to how many accounts I enroll with Agway Energy?

A: Great news! There is no limit to the number of accounts you can enroll on the Agway Energy website.

Q: When does coverage begin?

A: You’re covered as soon as you begin receiving your energy supply from Agway Energy Services.

Q: Do I have to pay extra for EnergyGuard™ Protection?

A: No. This valuable protection for your home is included as our service for our residential customers.

Q: Do all residential customers of Agway Energy Services receive EnergyGuard™ Protection?

A: Yes. All residential natural gas and electricity customers receive EnergyGuard™ protection.

Q: How do I call for service?

A: If you experience a problem with your heating / central air conditioning systems, or electric lines in your home, simply call our toll-free number at 1-888-982-4929. One of our Agway customer care representatives will promptly make all of the arrangements for you.

Q: What happens if I have a problem with my heating system late at night or on the weekend?

A: Agway EnergyGuard™ offers 24-hour emergency service. Our team of technicians are on call any time of the day or night to handle your emergency needs with your equipment. And, there’s no additional charge for after-hours calls on covered parts and labor.

Q: Is this commercial repair protection automatically included as part of my service?

A: Yes. This valuable protection for your business is included as a service for our commercial customers.

Q: How do I call for service?

A: If you have any questions or you are experiencing a problem with your primary commercial heating system, central air conditioning unit or electric lines at your business, simply call our toll-free number at 1-888-982-4929. One of our Agway customer care representatives will promptly make arrangements for you.

Q: When does coverage begin?

A: To be eligible to receive EnergyGuard™ program benefits, customer must be active with Agway Energy for a minimum of 45 days.

Q: What happens if I have a problem with my heating system late at night or on the weekend?

A: Agway EnergyGuard™ offers 24-hour emergency service. Our team of technicians are on call any time of the day or night to handle your emergency needs with your equipment. And, there’s no additional charge for after-hours calls on covered parts and labor.

Q: Why do we now have a choice?

A: Your state Public Service Commission approved plans that allow consumers to choose an alternative supplier, such as Agway Energy Services.

Q: How will these choices work?

A: Consumers who use natural gas can choose to either continue purchasing from the utility or to purchase their natural gas from a marketer, such as Agway Energy Services.

Q: Why would I switch to Agway Energy Services?

A: Agway Energy Services has been the trusted name in energy for over 15 years. As a total energy solution provider, with Agway Energy Services’s total comfort program, Agway Energy Services stands ready to supply your natural gas along with a value-added benefit of heating repair coverage on your primary natural gas furnace or boiler with our EnergyGuard^TM Repair Program all included in your price of natural gas! Agway Energy Services technicians provide superior service 24 hours a day, 365 days a year for no-heat emergencies. Click here for coverage details.

Q: Will it cost me anything to switch?

A: No.

Q: What will be the role of the utility if I purchase natural gas from Agway Energy Services?

A: Your current utility will continue to transport the natural gas through their existing pipelines to your home. They will continue to provide you with all of the services that you’re used to – such as reading your meter, maintaining your gas pipes and handling emergencies.

You have the freedom to choose your natural gas or electricity supplier. If you choose another supplier your local Utility will continue to provide the safe, reliable energy delivery services and will respond in emergencies, regardless of your energy supplier. Always report possible safety problems, such as a noticeable odor or natural gas leak, immediately to the utility’s emergency number.

Q: How will I be billed?

A: In most cases you will continue to receive a single bill. Agway Energy Services will be your provider for the natural gas commodity charge, whereas your local Utility will charge the cost to transport the natural gas.

• No minimum charge per month.
• No security deposit required.

Q: What will happen if I have a question or complaint about my bill?

A: If you have a question about the charges billed to you by your utility, you should contact the utility first. If you have a question about any other charges associated with your natural gas service, you should contact Agway Energy Services at 1-888-982-4929. We promise to do everything possible to promptly resolve any questions you may have about your bill. You may also contact your State Public Service Commission.

Q: If I need service on my equipment, whom do I call?

A: Agway Energy Services is equipped to maintain, repair and install all types of heating, ventilation and air conditioning equipment, including natural gas. Call Agway Energy Services for solutions for all of your energy needs. Technicians are available 24 hours a day, 365 days year for no-heat emergencies.

Please call: 1-888-982-4929

Q: How can I sign up with Agway Energy Services for my natural gas supply?

A: You can sign up by clicking here, which will take you to our internet sign-up form. Once completed it is sent to us via the internet. It’s that simple!

Q: Where does Agway Energy Services operate?

A: While currently available in many utility service areas in New York and Pennsylvania, Agway Energy Services continues to expand into deregulated markets throughout the country.

Q: Why Agway Energy Services?

A: Utility companies can be inflexible and confusing to deal with. Agway Energy Services has built its reputation on providing a superior customer experience; we allow customers to consolidate all their energy services with a single provider, while providing competitive pricing, convenient billing and payment options, as well as reliable equipment service.

Q: Is there a charge to switch my electric service?

A: No.

Q: Will I need to change my meter?

A: No.

Q: Will there be any interruption to my service?

A: No.

Q: Who delivers the electricity to my home?

A: Your local utility will continue to deliver the electricity to your home, they will also continue to provide all the services you’re used to – such as reading your meter, maintaining your wires and handling emergencies.

Q: How will I be billed?

A: In most cases you will continue to receive one bill from your local Utility, which will include Agway Energy Services’ charge for the electricity along with your delivery charge from the Utility.

• No minimum charge per month.
• No security deposit required.

Q: What is your current rate?

A: We offer a variable rate that changes periodically. To see a current estimate, select your utility on the sign up tool for our up-to-date variable price in your area. Although that price is estimated, we guarantee that rate for the first 30 days of your initial contract so there are no surprises. And yes, that price INCLUDES the EnergyGuard^TM repair coverage bundle!

Q: What happens after the first 30 days?

A: After the initial 30 days of your contract, the price will fluctuate periodically based on our cost to serve you. The rate shown in the sign up tool reflects an average of our recent prices at the time of publication. New rates are published near the beginning of each month.

Q: How much more does EnergyGuard^TM cost?

A: Over the course of a year, a typical residential consumer will spend less than a dollar a day on top of the cost of energy to get the peace of mind that EnergyGuard^TM provides.